Terms and Conditions

01Introduction

These Terms and Conditions ("Terms") form a binding agreement between you and the operator of Stardustcasino (the "Operator", "we", "us"). They apply every time you visit the website, open an account, make a deposit, play a game or request a withdrawal, on any device.

Please read these Terms in full before you register. By creating an account you confirm that you have read, understood and accepted them, together with our Privacy Policy, Cookie Policy and Responsible Gambling information, which form part of this agreement.

Gambling involves financial risk. Outcomes of casino games are random, and you may lose the money you deposit. Nothing on this website promises or implies that you will win. If you do not accept these Terms, do not open an account or use the real-money services.

02Definitions

In these Terms, the following words have the meanings set out below:

• Account — the personal player account you register on Stardustcasino, including your profile, wallet, transaction history and game history.
• Cashier — the part of your Account where you make deposits and withdrawals and where the applicable limits, fees and processing information are shown before you confirm a transaction.
• Geolocation check — the check performed on your device to confirm that you are physically located in Alberta. An IP address on its own is never treated as sufficient.
• Identity verification — the process of confirming your name, date of birth and address against documents or trusted data sources (often called "KYC"). Your verification status is shown as Unverified, Pending or Verified.
• Game — any slot, table game, live dealer game or other casino product available through the website, supplied by a third-party game studio.
• Promotion — any offer, bonus, free play or other incentive made available by the Operator, subject to its own published terms.
• Responsible gambling tools — deposit, loss and session limits, reality checks, cooling-off and self-exclusion, available in your Account.
• Wallet — the balance held in your Account, denominated in Canadian dollars (CAD).
• You or Player — the individual who registers and holds an Account.

03Operator Information

Stardustcasino is operated by the company listed below. The same details appear in the website footer and on every legal page.

You can reach us by email at support@tardustcasino.slonik.store or through the contact form. Please include your Account username (never your password) so that we can find your records quickly.

04Applicable Jurisdiction

The real-money services of Stardustcasino are intended only for players in the Province of Alberta, Canada. Online gambling in Alberta is regulated by Alberta Gaming, Liquor and Cannabis (AGLC). The Operator's authorization information is: To be confirmed.

We operate the services in line with the requirements that apply to online gambling in Alberta, including age verification, location checks, anti-money laundering obligations and responsible gambling measures. Where a regulatory requirement conflicts with these Terms, the regulatory requirement prevails.

Making the website visible outside Alberta does not mean that the services are offered there. Visitors elsewhere may browse general information, but cannot register for or use real-money play.

05Eligibility

You may open and use an Account only if all of the following apply to you:

• you are at least 18 years old;
• you are physically located in Alberta whenever you play for real money;
• you are acting on your own behalf, with your own funds, and not for any other person;
• you have legal capacity to enter into this agreement;
• you are not self-excluded from gambling with us or under any program that applies to you, and you are not on a cooling-off period;
• you do not already hold another Account with Stardustcasino.

We may refuse a registration, or restrict or close an Account, if we have reason to believe any of these conditions is not met. If we find that an ineligible person has played, we may void the affected activity in line with section 19 (Fraud Prevention) and applicable rules.

06Minimum Age

You must be 18 years of age or older to register, deposit or play. The website shows an age confirmation before you enter, but that confirmation is only a first step: your date of birth is checked during identity verification before any withdrawal and, where required, before real-money play.

If verification shows that an Account holder is under 18, the Account is closed immediately. Deposits are returned to the original payment method where the law allows, and any winnings are void.

If you share a device with young people, please use the parental control tools offered by your device or browser. Do not let anyone else use your Account or your login details.

07Account Registration

To register you must give accurate, complete and current information, including your full legal name, date of birth, residential address and email address. You must keep this information up to date in your profile. Information that turns out to be false or misleading may lead to restriction or closure of the Account.

One account per person

Each person may hold only one Account. Duplicate Accounts, Accounts opened in another person's name and Accounts shared between people are not permitted. Where we find duplicates, we may close them and keep only one open, and any promotional value obtained through them may be withdrawn.

Security of your Account

You are responsible for keeping your password confidential and for activity carried out through your Account. Use a strong, unique password and change it from your Account settings if you think it may be known to someone else. Tell us straight away through Contact Us if you suspect unauthorized access.

Restricted and closed Accounts

We may suspend some features (for example, deposits, play or withdrawals) while verification, a location check or a review is pending, or where these Terms require it. You may ask us to close your Account at any time; any remaining verified balance will be paid out to your verified payment method once checks are complete. See your Account for your current status.

08Identity Verification

We are required to confirm who our players are. Your verification status is shown in your Account as Unverified, Pending or Verified. Some features, including withdrawals, are available only once your Account is Verified.

Verification may use electronic checks against trusted data sources and, where these are not conclusive, documents you upload, such as government-issued photo identification and a recent proof of address. We may also ask for information about the source of your funds where the law or our risk procedures require it.

• The name on your Account, your identity documents and your payment method must match.
• Documents must be valid, legible and unaltered.
• We may repeat verification at any time, for example after a change of details or before a withdrawal.

If you do not complete verification when asked, we may restrict your Account until it is done. Personal data collected for verification is handled as described in our Privacy Policy.

09Geographic Restrictions

Available only to eligible players physically located in Alberta, Canada. Your residential address does not decide this on its own: what matters is where you are at the moment you play. An Alberta resident travelling outside the province cannot play for real money until they are back in Alberta.

Device geolocation

Before you can open a real-money game, a geolocation check runs on your device to confirm that you are inside Alberta. We do not rely on your IP address alone, because IP addresses can be inaccurate or masked. The check is repeated when needed, for example during a long session, when your network changes or when a new game is launched.

• You must allow location access on your device or browser for real-money play.
• Using a VPN, proxy, location-spoofing tool or any other method to hide or change your location is prohibited.
• If a check fails or cannot be completed, real-money games stay locked until a successful check.

10Deposits

Deposits are made through the Cashier in your Account. Interac is the payment method currently available. All Accounts and transactions are in Canadian dollars (CAD); we do not accept other currencies.

• You may deposit only from an Interac-enabled bank account held in your own name. Third-party payments are not accepted and may be returned.
• Minimum and maximum deposit amounts, any fees and the expected processing information are shown in the Cashier before you confirm the transaction.
• Any deposit limit you set in your Account applies to every deposit. A deposit that would exceed your limit is declined.
• Funds you deposit must come from legitimate sources. We may ask about the source of funds and hold a deposit until the question is resolved.

Your Wallet is not a bank account and does not earn interest. Deposited funds are meant for play; we may review patterns where money is deposited and withdrawn with little or no play, as described in section 18 (Anti-Money Laundering). Every deposit appears in your transaction history.

11Withdrawals

You can request a withdrawal of your available balance from the Cashier. Withdrawals are paid only to the same verified payment method in your name that you used to deposit, currently Interac. We do not pay to third parties.

• Your Account must be Verified before a withdrawal is paid. If verification is incomplete, the request waits until it is done.
• Each withdrawal is reviewed before payout. The review may include identity, location, payment and gameplay checks.
• Minimum and maximum amounts, any fees and the processing information that applies to your request are shown in the Cashier before you confirm.
• Any part of your balance that is subject to unmet promotional conditions may not be withdrawable until those conditions are met or the promotion is forfeited.

We may hold or decline a withdrawal while a review under section 18 or section 19 is open, or where we are required to do so by law. The status of each request is shown in your transaction history; if you have a question about it, write to support@tardustcasino.slonik.store.

12Casino Games

The game lobby includes slots, table games and live dealer games from established studios such as NetEnt, Pragmatic Play, Evolution, Play'n GO, Red Tiger, Relax Gaming, Playtech and others. The catalogue is updated from time to time, and individual games may be added or removed.

Game outcomes are determined by the studio's certified random number generator or, for live games, by the physical game equipment. We do not influence individual results. The rules, paytable and return-to-player information of each game are available inside the game, and those rules apply to every round you play.

• Minimum and maximum stakes are set per game and shown in the game.
• If a game malfunctions, affected rounds and payouts are void. Where a round is interrupted, it is settled according to the game's own rules and records.
• Using software, bots or any automated method to play, or exploiting a known error, is prohibited.

Your game history in the Account lets you review your recent rounds. You can learn more about how games work on How It Works.

13Live Casino

Live casino games are streamed in real time from studios run by the game provider, with human dealers and real equipment such as cards, wheels and dice. Bets must be placed within the betting window shown on screen; bets submitted after it closes are not accepted.

The result recorded by the provider's system for each round is final. If a round is cancelled or a dealer error occurs, it is handled according to the rules shown in the game, which may include voiding the round and returning stakes.

A stable internet connection is needed. If you lose your connection, a round already in progress continues and is settled on its result; the outcome appears in your game history. The location check described in section 9 applies to live games in the same way as to other games. Chat with dealers and other players, where available, must be respectful; abusive messages may lead to chat being disabled.

14Promotions

There are no promotions currently active at Stardustcasino. When we run an offer, it will be listed on the Promotions page with its full terms, and these Terms will continue to apply alongside them.

Every promotion will be presented with its own terms before you opt in, including:

• Eligibility — who can take part, for example whether the Account must be Verified and whether the offer is limited to one per person or household;
• How to take part — any opt-in step, qualifying deposit or qualifying play;
• Start and expiry date — the period during which the offer can be claimed and used;
• Any conditions on bonus funds or free play, as described in section 15 (Bonus Conditions).

Taking part in a promotion is always optional. Where an offer's terms differ from these Terms, the offer's terms apply to that offer only. Promotions are not offered to self-excluded players or to Accounts on a cooling-off period, and we do not send marketing to those Accounts.

15Bonus Conditions

No bonuses are currently on offer. If a future promotion includes bonus funds or free play, its terms will state clearly, before you accept, each of the conditions below. We will not apply conditions that were not shown to you at that time.

• Wagering requirement — how many times the bonus (and, if applicable, the deposit) must be played through before it can be withdrawn;
• Game contribution — how much stakes on each game type count towards the wagering requirement, and which games are excluded;
• Maximum stake — the largest single bet allowed while bonus funds are in use;
• Expiry — how long you have to meet the conditions before the bonus and any related winnings lapse;
• Withdrawal effect — what happens to the bonus if you withdraw before the conditions are met.

You may decline or cancel a bonus at any time; cancelling removes the bonus and any winnings that depend on it, while your own deposited funds remain yours. Bonus abuse, such as using multiple Accounts or coordinated play to claim an offer more than once, may lead to the bonus and related winnings being withdrawn.

16Responsible Gambling

Gambling should be entertainment, not a way to make money. We provide tools in your Account to help you stay in control, and we encourage you to set them up before you start playing:

• Deposit, loss and session limits — lowering a limit takes effect immediately; raising or removing a limit only takes effect after a 24-hour cooling-off period.
• Reality checks — reminders every 15, 30 or 60 minutes showing how long you have been playing.
• Cooling-off — a short break from play for 24 hours, 7 days or 30 days.
• Self-exclusion — a longer break described in section 17.

If gambling stops being fun, you can talk to GameSense Alberta free and in confidence on 1-833-447-7523 or visit GameSense Alberta online. More guidance is on our Responsible Gambling page.

Where we see signs that play may be causing harm, we may contact you, suggest a limit or a break, or restrict the Account to protect you.

17Self-Exclusion

You can self-exclude from Stardustcasino for 6 months, 1 year or 5 years from your Account settings or by contacting support. Self-exclusion starts immediately and cannot be reversed or shortened before the chosen period ends.

During self-exclusion you cannot log in to play, deposit or take part in promotions, and we stop sending you marketing. Any remaining verified balance can be withdrawn to your verified payment method. Opening a new Account to get around self-exclusion is prohibited; any such Account will be closed.

When the period ends, the Account does not reopen automatically; you will need to contact us, and we may ask you to confirm that you want to resume play.

18Anti-Money Laundering

We comply with Canadian anti-money laundering and anti-terrorist financing laws. This means we verify players, monitor transactions and report suspicious activity to the authorities where the law requires, without notifying the player.

• We may ask for information or documents about your identity, occupation and the source of your funds or wealth.
• Deposits followed by withdrawals with little or no play may be reviewed.
• We may delay, decline or reverse a transaction, or suspend an Account, while a review is in progress or where we are legally required to do so.

Records of identity checks and transactions are kept for the periods required by law, as explained in our Privacy Policy.

19Fraud Prevention

We take steps to protect players and the integrity of games. The following are prohibited and may lead to the Account being restricted or closed, winnings being void and, where appropriate, a report to the authorities:

• using stolen or someone else's payment details, or charging back a legitimate deposit;
• holding more than one Account, or using another person's Account;
• collusion with other players, or any attempt to manipulate a game or its outcome;
• using bots, scripts or other automated software, or exploiting a technical error;
• hiding or falsifying your location or identity.

Before taking action, we review the available information and, where the law allows, give you the opportunity to explain. Balances linked to fraudulent activity may be withheld while the matter is investigated.

20Privacy

We collect and use personal information to run your Account, verify your identity and location, process payments, meet legal obligations and support responsible gambling. How we do this, how long we keep information and what rights you have are set out in our Privacy Policy.

The website uses essential cookies (such as the session cookie ssc_session, age_ok and cookie_consent) and, only with your consent, functional, analytics and marketing cookies. You can change your choice at any time through the "Cookie settings" link in the footer; details are in the Cookie Policy.

Questions about your personal information can be sent to privacy@tardustcasino.slonik.store.

21Liability

We provide the website and games with reasonable care and skill, but we cannot guarantee that they will always be available or free from errors. We are not responsible for losses caused by events beyond our reasonable control, such as internet outages, failures of your device or network, or interruptions at third-party providers.

To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of profit, arising from your use of the services. Nothing in these Terms limits our liability where that is not allowed under applicable law, including for fraud or for death or personal injury caused by negligence.

You agree to compensate us for losses we suffer as a direct result of your breach of these Terms, such as fraudulent use of payment methods.

22Intellectual Property

The Stardustcasino name, logo, website design, text and graphics belong to the Operator or its licensors. Games, game artwork and game names belong to the studios that supply them.

You may use the website only for your personal, non-commercial use as a player. You may not copy, reproduce, frame, scrape or distribute any part of the website or games, or use our name or branding, without our prior written permission.

23Dispute Resolution

If you have a complaint, please contact support through the contact form or at support@tardustcasino.slonik.store, explaining what happened and including the date, the game or transaction concerned and any reference shown in your history. We will acknowledge your complaint and investigate it.

1. Support reviews your complaint and replies with its findings.
2. If you are not satisfied, you can ask for the complaint to be escalated for a further internal review.
3. If the matter is still unresolved, you may refer it to Alberta Gaming, Liquor and Cannabis (AGLC) or pursue the other remedies available to you under the law described in section 24.

Game records and transaction logs held by us and our game providers are used as the primary evidence when investigating a complaint.

24Applicable Law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

The courts of Alberta have jurisdiction over any dispute, without affecting any right you may have to bring a complaint to a regulator. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

25Changes to Terms

We may update these Terms to reflect changes in the law, regulatory requirements or our services. The date of the latest version is shown at the top of this page.

When we make a significant change, we will tell you before it takes effect, for example by email or by a message when you next log in, and we may ask you to accept the new Terms before you continue playing. If you do not agree to a change, you can stop using the services and ask us to close your Account and pay out your remaining verified balance.

If you have questions about these Terms, see our FAQ or contact us.