Frequently Asked Questions

Open the registration form and enter your email address, a password and your personal details: full name, date of birth, home address and phone number. Use accurate information, because it must match the identity document you upload during verification. The full process is explained step by step in How It Works.

You must be at least 18 years old to register and play at Stardustcasino, which is the legal gambling age in Alberta. Your date of birth is confirmed against a government-issued document during identity verification, and accounts found to belong to anyone under 18 are closed.

Anyone aged 18 or over can open an account, provided they agree to our Terms and Conditions and can complete identity verification. Real-money games are available only to verified players who are physically located in Alberta, Canada, at the moment they play.

No. Each person may hold only one account. Duplicate accounts make responsible gambling limits and self-exclusion ineffective and may be closed. If you have forgotten your login details, use the password reset option on the login page instead of registering again.

No. You must be physically located in Alberta to access real-money casino games. You can still log in, view your balance and history and manage your limits from anywhere, but games stay closed while your device is outside the province.

We use a geolocation check on your device, which your browser asks you to allow. An IP address alone is never accepted as proof of location. The check runs before you get access to games and can run again during your session, for example if you change network or travel. See Confirm Your Location for details.

What matters for real-money play is where you are physically located when you play, which must be inside Alberta. You also need to pass identity verification with your real name, date of birth and address. Eligibility rules are set out in our Terms and Conditions.

Verification (KYC) confirms that you are a real adult aged 18 or over and that the account belongs to you. It protects you from fraud and identity theft, helps prevent underage gambling and is a condition for deposits, withdrawals and real-money play. Your documents are handled as described in our Privacy Policy.

You can upload a driver's licence, a passport or a government-issued ID card. The file must be a clear photo or scan in JPG, PNG or PDF format, up to 5 MB, with all four corners and your details visible. Upload it from the Verification section of My Account.

After you upload your document, your status changes from Unverified to Pending while it is reviewed. The time needed depends on the quality of the document and whether extra checks are required, so we do not promise a fixed time. Your current status is always shown in My Account, and it only changes to Verified after a successful check.

The casino lobby lists 445 games from 77 studios, including NetEnt, Pragmatic Play, Evolution, Play'n GO, Red Tiger, Relax Gaming and Playtech. You will find online slots, live dealer blackjack, roulette and baccarat, game shows, video poker and digital table games. Use the category and studio filters or search by name.

Each spin of an online slot is decided by a random number generator built into the game by its studio, so every result is independent of the one before. Paylines, symbol values and features are explained in the paytable inside each game. Slots have a built-in house edge, so they should be played for entertainment, never as a way to earn money.

Live dealer games stream a real table from a professional studio in real time. A dealer handles the cards or spins the wheel while you place bets on screen. Blackjack, roulette, baccarat, poker and game shows are available in the live casino.

There is no free-play mode in the lobby. You can browse every game, see its category and studio in the details panel and read the rules before deciding to play. Starting a game requires a registered account, and real-money play requires verification and a confirmed location in Alberta.

Yes. The site works in the browser on phones and tablets as well as on desktop computers, with the same lobby, account and responsible gambling tools. The geolocation check also runs on mobile, so allow location access in your browser when asked.

Interac is the payment method available for deposits and withdrawals, and all balances are held in Canadian dollars (CAD). Other methods will only be added once they are confirmed and integrated. See Choose a Payment Method.

Once your identity is verified and your location in Alberta is confirmed, open the Deposit section of My Account, enter an amount in CAD and confirm with Interac. The minimum and maximum amounts and any fees are shown in the cashier before you approve the payment. Each deposit, including declined attempts, appears in your transaction history.

Open the Withdrawal section of My Account, enter the amount and confirm. Withdrawals are paid by Interac and require a verified identity. The status of every request is shown in your transaction history; the full process is described in Request a Withdrawal.

Any fee that applies to a deposit or withdrawal is shown in the cashier before you confirm the transaction, so you can cancel if you do not agree. Your bank may have its own terms for Interac transfers, which you can check with them directly.

The expected processing time is shown in the cashier before you confirm a withdrawal, and the status of each request is tracked in your transaction history. Having your identity verified in advance avoids delays. If a withdrawal seems to be taking longer than expected, contact us through the contact form.

Current offers are listed on the Promotions page with their eligibility, terms and expiry dates shown up front. If no offer is listed, none is running at that moment.

A bonus is extra play credit or a reward given under specific conditions, such as a qualifying deposit or a game selection. Bonuses usually come with rules on which games count, how long the offer lasts and when bonus funds can be withdrawn. Always read the terms of a promotion before you opt in.

A wagering requirement is the total amount you need to bet before bonus funds, or winnings from them, can be withdrawn. It is usually expressed as a multiple of the bonus amount, and different games may count towards it at different rates. The exact requirement for each offer is stated in its terms on the Promotions page.

Each offer on the Promotions page shows its own terms, eligibility and expiry date. General rules for promotions are also covered in our Terms and Conditions. If anything is unclear, ask support before you take part.

Use a strong password that you do not use anywhere else, keep your login details private and log out on shared devices. Never send your password to anyone, including people claiming to be from support. If you notice activity you do not recognize, change your password in My Account and contact us straight away.

If you are logged in, change your password in the Security section of My Account; you will need your current password. If you have forgotten it, use the password reset option on the login page and follow the instructions sent to your registered email address.

Go to the Responsible Gambling section of My Account to set deposit, loss and session limits and choose a reality-check reminder every 15, 30 or 60 minutes. Lowering a limit takes effect immediately, while raising or removing one waits 24 hours. Read more on our Responsible Gambling page.

You can start a cooling-off period of 24 hours, 7 days or 30 days from My Account. Games and deposits stay closed for the whole period, which cannot be shortened once it has started. If you need a longer pause, consider self-exclusion.

Choose self-exclusion for 6 months, 1 year or 5 years in the Responsible Gambling section of My Account. Self-exclusion cannot be reversed early. For free, confidential support you can also call GameSense Alberta at 1-833-447-7523.

Send us a message through the contact form, choosing the topic that fits your question, or write to support@tardustcasino.slonik.store. Include the email address registered to your account so we can find it quickly, but never send your password. For gambling-related worries, GameSense Alberta is available at 1-833-447-7523.